The Help Desk Audit: Blueprint for Sucess |
The Help Desk Dictionary |
Mapping Support Processes: Blueprint for Success |
 |
 |
 |
Price: $49.99
|
Price $39.99
|
Price: $59.99
|
| Every help desk manager faces support environment challenges that require an in-depth understanding of industry best practices and support enhancement strategies. |
Take it from this guru common ordinary words mean something completely different to us techies. The Help Desk Dictionary has captured nearly 1000 eclectic terms from the technical to generally accepted slang. |
This book will illustrate how to map out support processes utilizing swim-lane or cross-functional diagrams in detail with a focus on identifying process weaknesses and how to avoid them. |
|
| Implementing a Service Catalog: Blueprint for Success |
Advanced Proactive Problem Management |
ITIL Awareness V3 for Executives |
|
|
|
Price: $50.00
|
Price: $50.00
|
Price: $25.00
|
| The Service Catalog Management process is explored defining its scope, value, inputs, outputs, triggers, interfaces, challenges and risks. A sample Service Catalog is provided to spark students' ideas on creating their own Service Catalog. |
This workbook will help your organization to move from reactive to proactive problem management. Proactive Problem Management is an important part of improving the quality of IT services. |
This workbook targets senior managers and describes the value of ITIL in value creation for the business. The workbook explores the concepts, relationships, and benefits of ITIL adoption. |
| |
|
|
![]() |
![]() |
![]() |
